Terms & Conditions

Last Updated: 27/06/2025

Zanova Marketing (Farzana Munir) is the owner and operator of zanovareservation.com. By accessing or using our Website, you agree to comply with and be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these terms, you should not use the Website.

1. Acceptance of Terms

By using the Website, you agree to these Terms and Conditions, as well as any additional policies or guidelines posted on the Website. We may update or modify these Terms at any time without prior notice. Your continued use of the Website indicates your acceptance of any changes.

2. Services Provided

zanovareservation.comconnects users with trusted third-party agents who assist with flight bookings, cancellations, changes, group reservations, and related services via phone. We do not offer direct online booking or account-based services. All service coordination is conducted through phone-based communication by our affiliate partners.

3. User Responsibilities

As a user of this Website, you agree to:

• Provide accurate, current, and complete information during any inquiry or request
• Use the Website only for lawful purposes
• Refrain from any fraudulent, abusive, or unlawful activity
• Avoid any attempt to disrupt or interfere with the Website’s functionality or services

4. Communication and Phone-Based Assistance

All services, including inquiries, bookings, changes, and support, are handled by our affiliate agents via phone. You are responsible for ensuring that your contact information is accurate and functional for follow-up communication.

5. Booking Process and Payments

Bookings are processed by third-party agents over the phone. Zanova Marketing does not process payments through the Website, and is not responsible for pricing, terms, or availability. These are managed directly by the service providers or agents.

6. Cancellations, Refunds, and Modifications

All cancellation, refund, and modification policies are governed by the respective airline or service provider. Our affiliate agents may assist in initiating requests, but zanovareservation.com is not liable for outcomes or delays in the process.

7. Pricing Disclaimer

While we aim to provide up-to-date and accurate information, final prices and availability are determined by the service provider at the time of booking. Zanova Marketing is not responsible for any pricing discrepancies or changes after communication.

8. Intellectual Property

All Website content — including logos, graphics, text, layout, and branding — is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

9. Limitation of Liability

To the fullest extent permitted by law, Zanova Marketing disclaims liability for any indirect, incidental, or consequential damages related to the use of this Website or the services facilitated through third-party providers.

10. Indemnification

You agree to indemnify and hold harmless Zanova Marketing, its owners, partners, and affiliates from any claims, damages, or legal issues arising from your misuse of the Website or violation of these Terms.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising from the use of the Website shall be resolved under the jurisdiction of the appropriate courts in Rawalpindi, Pakistan.

12. Termination

We reserve the right to suspend or terminate Website access for any user who violates these Terms, or who engages in behavior deemed harmful or abusive.

13. Changes to Terms

We may update these Terms and Conditions at any time. Updates will be posted on this page with the revised date. Continued use of the Website signifies your acceptance of any changes.